RedHippoo respects your privacy and takes your online safety seriously. In order to provide you with the best products, efficient customer service, and timely updates, we record a variety of information from your visit to our site. To better protect your privacy, we provide the notice below explaining our online information practices and the choices you can make about the way your information is collected and used.
Thank you for visiting RedHippoo (all references to “us” and “our" refer to RedHippoo, Inc.). We respect your privacy and want you to know about the policies we have in place to protect your personal information.
This Privacy Notice applies only to this website and does not necessarily apply to personal information we collect from you offline. Please see the section on Offline Collection, Use & Disclosure of Information details. We are not responsible for the content or privacy practices on any website other than RedHippoo.com to which this Site links or that links to this Site.
We collect information from Site users in several different ways, with the goal of providing an efficient, meaningful, and customized shopping experience. For example, we can use your personal information to:
In order to use certain parts of this Site or order products, all customers must fill out an online registration form with personal information, including but not limited to, your name, gender, shipping and billing address(es), phone number, email address, and credit card number. In addition, we may ask for your country of residence and/or your organization's country of operation, so that we can comply with applicable laws and regulations. This information is used for billing, order processing and internal marketing as well as to communicate with you about your order and our site.
Several locations on the Site allow you to enter your email address for purposes including but not limited to: registering for free promotional notices, requesting notification when new brands or product styles arrive, or signing up for our email newsletter. In addition, any participation in promotional contests organized by RedHippoo.com is completely voluntary and requires disclosure of contact information needed to notify winners and award prizes. We may post the names and cities of contest winners on our Site.
Like most websites, the Site server automatically recognizes the Internet URL from which you access this Site. We may also log your Internet protocol (IP) address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)
We ask for an email address and location along with the submission of all product reviews. Your email address will be kept private, but your location will be visible to other users. All other personal information that you choose to submit as part of the review will be available to other visitors to the Site.
This Site also uses web beacons (also known as clear GIF technology or "action tags") to:
Any information these third parties collect via cookies and web beacons are not linked to any personal information we collect.
Internal Use: We use your personal information to process your order and provide you with customer service. We may use your personal information internally to collect general information about visitors to this Site, improve Site content and layout, improve our outreach, and market our services and products.
Communication with You: We will use your personal information to communicate with you about our Site and your orders. All customers must provide an email address to allow communication with RedHippoo.com regarding orders placed. We may send you a confirmation email after you register with us as well as service-related announcements as necessary (for example, temporary suspension of service for maintenance.) You may also submit your email address to request notification when we receive a new brand, product style or product, or to sign up for our email newsletter and special offers. You can unsubscribe or opt out of future emails at any time (see the Opt Out/Corrections section below for more details).
We sell merchandise, not information — We do not sell, rent, trade, license, or otherwise disclose your personal or financial information to anyone, except in the following specific situations:
Like most online retailers, we sometimes use third-party service providers to perform specific functions on our behalf. Any information disclosed to them is solely to help in their provision of service. For example, we provide your name, shipping address, email and phone number to partners such as DHL and UPS in order to guarantee delivery of your orders, and we may use relevant customer information in order to monitor the quality of the third party’s service. Similarly, we must provide your credit card number to financial services organizations such as credit card processors and issuers in order to process payments. We protect all submissions of your credit card number for authorization with state-of-the-art data encryption. (More on this below in the Data Security section.)
We do not normally sell, trade or rent personal information
to other companies in the course of our business. However, it is possible that we might acquire, merge with or be acquired by another company, or that we might dispose of some or all of our assets, in which case your personal information could be disclosed to another company, subject to the Privacy Notice in effect.
We may share information that does not identify you or any user, such as the number of daily visitors to a particular page, or the size of an order placed on a certain date, with third parties such as advertising partners.
This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, such as:
While our business is designed with safeguarding your personal information in mind, please remember that 100% security does not presently exist anywhere, online or offline.
You can choose to:
To correct or update your personal information, log in to you Account and submit a request through the online Customer Service.
We also protect all personal information that is collected from you offline, such as through phone calls. If we contact you by telephone regarding an order or payment, we will ask only for the personal information needed to place your order or resolve your issue. When we need to store information related to an order, we enter it into our database through SSL encryption (See the Data Security section above for more information).
This Policy does not attempt to cover all possible offline methods of collecting or using personal information, however, we will treat any offline collection, use, or disclosure of personal information in a manner consistent with our online practices.