About Product & General Questions
About Order
Shipping
Payment
Account And Settings
Wish List
Return & Feedback
Custom Clearance
 

 

  1. Where are the products shipped from?
    It depends on where availability products located at. Usually we put the product information under description tab for each item. You can look for the term of “ship from,” “place of origin,” “made in.” Those terms determine where the products will be shipped out.
  2. How is the quality of your products?
    Our product quality is good relatively to many our rivals. Around 80% of our products are the same as the photos, other 20% imitate from fashion magazines. Our products are suitable for price-competitive, non-high-ended market.
  3. How often do you add new styles?
    We update styles each week. Our goal is to bring all the latest fashions and trends to our customers as fast as we can. That’s why our selection is so widely.
  4. How is your size, do you carry special sizes?
    90% of the summer clothes are in One size (free size), but for spring/autumn/winter wears, there're S, M and L sizes. Usually there're details on sizes for each style in the descriptions. Free size usually means size M, but since its loose design for summer, it is also fit for person on size S and L. Also we have part of plus size items, there are sizes XL, XXL, XXXL, or even XXXXL. To assist you in ordering the correct size, we have size chart for you under size chart tab.
  5. What does free size mean? And is it possible that size in your country is smaller than size in western country?
    Free size usually means M size in Asia, but maybe size S in western countries.
  6. Sometimes I found there's not only one piece in the picture, how can I know which one you are selling?
    Just check the title. If there's "two pieces" or "twinset" in the title, then we sell two pieces. Otherwise, we sell only one piece. But for make up sets, all listing price is for a number of pieces.
  7. Are all your products immediately available?
    All styles in our site are available when we upload it. But we sell more than 5000 pcs per day, so part of the styles will be not in ready stock. It takes about 3-5 days for us to get them from our factory.
  8. Is your merchandise used?
    No, all our products are fresh new.
  9. When will the out-of-stock items be restocked?
    We are not sure about it, but for Hot-sale styles, we’ll restock quickly.
  10. What's T/C material?
    It’s Mixed material of Cotton and Polyester. Usually it's 35% cotton and 65% Polyester.
  11. Can I change the items in my paid order? 
    If the order status is still processing send us a message by clicking the Chat with RedHippoo button beside your order and let us know what you would like changed.
  12. Can I get my cash bonus sent back to my paypal account?
    No. Any cash bonus offered from any activity can be used to buy any commodity on redhippoo.com, but redhippoo.com does not accept any applications for refunds and withdrawals.

 

 

  1. Do you have any minimum order?
    No minimum order at present.
  2. How can I change my order?
    If the status of your order is still PROCESSING, just contact us by clicking the Chat with RedHippoo button beside your order. Our customer service will take care of it for you if your order has not been ship out. If your order has been ship out, we can not change it.
  3. How can I change my payment method?
    Contact us by clicking the Chat with RedHippoo button beside your order. Our customer service will take care of it for you if your order has not been ship out. If your order has been ship out, we can not change it.
  4. What will happen if there are out-of-stock items in my order after payment?
    Usually there are 5% items out of stock. We'll contact you for the out-of-stock items in 1-2 days since payment received, and you can make replacement, or just ask us to send out the ready items. We'll recalculate the item prices and shipping fee. All excess payment would be credited to your balance account for later use. If you want, we can also refund to your Paypal account.
  5. Can I confirm stock status with you before payment?
    Yes, you can contact us before payment, we’ll check and inform you which items are out of stock. But as you know, our stock status is changing every hour, so we can’t promise that the items will be still in stock when we prepare your order.
  6. What should I do when fail to place order?
    Steps:
    A. Use other browsers. There’re many browsers you can use, such as IE, Firefox, Google chrome, Safari, Opera, etc.
    B. If it still doesn’t work, you can copy the goods list including item number, size and color; send us by email together with your username on our site, and also your full shipping address. We’ll place the order for you and then let you know.
  7. Can you separate my order to several packages in order to avoid tax in custom?
    Sorry we can’t do this. Usually we send only one package for one order unless it’s too large to be put into one box. If you want us to send two or more packages, please place your order separately.
  8. How do I track my package?
    All available tracking information has been provided under My Account > Orders. But if you do not selected the shipping with tracking number there is no tracking information. If you ordered multiple items, you may receive separate shipments according to the stock with no additional shipping charges. If you are not satisfied with your purchase, you may be eligible to return your item(s) by contacting Customer Service within 7 days of receiving your package. For more information, visit our Return Policy.

 

 

  1. How do I track my package?
    All available tracking information has been provided under My Account > Orders. But if you do not selected the shipping with tracking number there is no tracking information. If you ordered multiple items, you may receive separate shipments according to the stock with no additional shipping charges. If you are not satisfied with your purchase, you may be eligible to return your item(s) by contacting Customer Service within 7 days of receiving your package. For more information, visit our Return Policy.
  2. What does the airplane and truck icon in My Account mean?
    The airplane Icon implicates for the parcel has shipped out and on the air to get to other country or destination. The truck icon means the parcel have arrived (landed) to the destination country airport/ destination local airport, and on the way delivering to customer by local postal office.
  3. Where is my tracking number?
    Your tracking number is the series of Letters and number lay along with airplane and truck icons. You can track your package by clicking on the tracking number. Then, you can use your tracking number to create query on the website source. The parcel information will be traced when you submit.
  4. How do you calculate shipping rate?
    Shipping rate is counted automatically by system based on parcel weight.
  5. How long will it take to get my order?
    Since receiving your payment, we’ll start to prepare goods. Usually we take 2-3 days to finish the preparing and then send them out.
    1.If all your items are in stock, we'll send it in 24 hours after receiving your payment.
    2.If several of your styles are out of stock provisionally, we’ll take 2-3 days to get it from factory.
    3.If those item which are out of stock can not arrive in the short term or stop production, we will message you to refund that price to you.
  6. I can't check package after receiving the tracking number?
    The tracking website usually delays on updating the information on their website. So please be patient and check it sometime later.
  7. How can I know the shipping rate when order?
    All shipping fees are counted by our system. You can try to add the items to cart then click “check out” before submitting the order, you can see the shipping rate.
  8. Why doesn't my tracking number work?
    1.Tracking information is available after 1-2 days since the day it has been shipped. You can track your order again couple days after it has posted under My Account.
    2.If after 2 -3 days, the tracking number still does not work, contact us by clicking the Chat with RedHippoo button beside your order. We will check it to make sure the link and number is accurate, and also inform you about your order in a better way. Thank you and it is our pleasure to serve you.

 

 

  1. Do you offer any discounts?
    Yes. We will send you emails for coupon frequently when you subscribe us. You can check your account to see your credit balance when we have promotion.
  2. What forms of payment do you accept?
    We accept payment by Paypal / Western Union (similar to Bank transfer, but more convenient)/ Bank transfer . You may see the details in Payment methods.
  3. I want to make payment by Credit card but don’t currently have a paypal account, is that OK?
    Yes, sure, it’s OK. You can just choose to pay by Paypal, then click “pay” button and there will be a webpage for you to enter your credit card information. If anybody used Paypal in your computer before, you need to clean all the cache of your browser, then can pay by Credit card successfully. Here’s a guideline on how to operate it Payment methods.
  4. Why is the amount you received less than what I paid in Bank?
    Besides transaction fee in the bank you make transfer, also, there may be some third party Bank charge you in the process of telegraphic transfer. That’s because, if the bank in which you make payment has not business relation with our bank, then payment may be sent to a third party bank first, and then send to our bank. If this happen, the third party will charge the transaction fee from the payment, so the payment time will be longer and the amount we receive will be less than the amount you pay us.

 

 

  1. If I forget my password, how can I get it back?
    You can request changing password by hitting “forgot my password” in log in box. Or you can click the Contact Us link at the bottom of the page and send us a message for assistance. We will help you reset the password.
  2. My browser doesn't seem to be compatible with your website, any others recommended?
    We recommend using Chrome or Firefox but any modern browser should work just fine. Here is the links to download:
    https://www.google.com/chrome/browser/desktop/
    https://www.mozilla.org/en-US/firefox/new/
  3. Your clothing is pretty and prices are fair, how can I contact you? Thank You.
    90% of our new customers would place their second orders, it stimulates us to improve our products and services. We update our styles every day. Your comment, inquiry and problem are welcome. Please Contact Us Here.

 

 

  1. How do I create a wish list?
    It is as easy as a few clicks! While browsing, if you like what you see and want to add it to your Wish list, simply click the Add to Wish List link.
  2. Where can I view my wish list?
    There is a direct button view wish list leading you to view your wish list after adding items to your wish list. You can click the Wish List button next to My Account button on the top of page. Login to your member account and view My Wish List where you will see everything your fashionable heart desires, of course, you must login first!
  3. Can I share my wish list with my friends and family?
    Absolutely! It's the perfect way to give your gift-giving friends and family a little nudge in the right direction. Click the Facebook, Google+, Pinterest, and Twitter icon to share.

 

 

  1. What about returns and exchanges?
    We have a well-established compensation system for unamendable defective /missing /wrong items; full details can be found in our Return policy.
  2. Where can I complain if I have problems after receiving the package?
    Just click the Chat with RedHippoo button beside your order.
  3. What if my package was damaged during delivery?
    Once you receive your package, please be sure to check for any damage. If the package was damaged during delivery, you can request “Proof of Damage” documentation from the carrier. You can use this when contacting Customer Service to arrange for damage reimbursement.

 

 

  1. Is there any extra charge from you?
    We would not charge extra fee other than actual RedHippoo price and corresponding shipping fee. Meanwhile, we would not responsible for any bank charge of your payment. The order price does not include Custom tax. We'll try our best to help our clients avoiding custom taxes, but because of the complexity of different countries’ Custom tax policy, we are not sure if your package can pass custom without tax.
  2. What can you do to help us avoiding custom tax?
    Usually, we'll declare a much lower value of your package.
  3. Does the certificate of origin show the actual worth of items? Whether it can be marked as gifts or samples?
    There's no price in CO. CO is commercial, it’s for business. So can't be marked as gift or sample.
  4. Why did DHL charge me tax?
    Usually, if there's tax in custom, they will pay the tariff in advance to pass custom smoothly, and then charge you when deliver to you.
  5. Do I have to pay import or customs duties?
    RedHippoo.com doesn’t charge any taxes for its purchases, so now you are paid in full. However, since your order is shipping from other country than yours, it may be subject to customs or import duties charged once your order reaches your country.